Q: How do I know if TorahTutors can serve my needs?
A: After you apply, we will contact you with more information about our programs and determine together whether they can meet your needs.
Q: What equipment do I need to use TorahTutors?
A: A computer with internet connection, a webcam, and speakers or headphones.
Q: Who can join TorahTutors?
A: While TorahTutors welcomes Jews of all backgrounds and affiliations, it is an Orthodox institution governed in accordance with halacha. At the moment, TorahTutors does not offer any classes to non-Jews. (According to halacha, a Jew is defined as someone with a Jewish mother or who has undergone a halachic conversion.) If you have any questions with regard to your eligibility, please contact us.
Q: Are TorahTutors sessions recorded or live?
A: All TorahTutors classes are given live by teachers located around the world. Each of your sessions can be recorded and available to you via the TorahTutors archive within a day of the session.
Q: How do I get a copy of the source material that my teacher just used?
A: All source materials will be posted to the class page either prior to a class or after a class and will be available for you to download anytime.
Q: What kind of time commitment do I have to make?
A: Since our program is focused on the individual needs of the student, we arrange learning sessions according to the student’s schedule. This could be once a week or daily studies.
Q: What hours of the day/night is TorahTutors offering its sessions?
A: Once you tell us what times are most convenient for you we will try our best to find an available tutor or teacher, and classes will be scheduled at your convenience. Sessions will not be conducted during Shabbat or Yom Tov.
Q: How do I reach tech support?
A: Please email email@example.com or call: in the US: 1-646-977-7978 or in Israel: 073-796-2230
Q: What are common technical issues may come up?
- If you are trying to join the live session, the button to join the live session will be available from 15 minutes before the start time. If you don’t see it, try refreshing the page.
- Please remember to turn off your pop-up blocker in order to access the live class.
- If it’s your first time joining us for a live class from this device, please click here to download the webex app or follow the instructions that appear on the screen when you join the live class.
Q: I contacted tech-support but I have not heard back.
A: Technical support answers all received emails and calls as quickly as possible. We thank you for your patience and will address your request as soon as we can!